Simple Groom Policies


Order Changes

All changes to an order placed with Simple Groom must be in writing by the purchaser.  Please e-mail sales@simplegroom.com utilizing the same e-mail used to purchased the item.  Please include a detailed description of your request to include all contact information.  Once the item has shipped the purchaser must follow our return policy. 


Returns

All products can be returned within 14 calendar days of receipt for a full refund minus all shipping expenses incurred.  All shipping expenses incurred are the responsibility of the purchaser and are not refundable.  Actual shipping expenses incurred will be deducted from all returned items even where free shipping has been provided to the purchaser.  All return shipping expenses are the responsibility of the purchaser.  Items must be returned in original "new" condition or they will be refused. 


Damaged Shipment

Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted from the transportation carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition.  If this is not true, be sure to note the discrepancy and have the driver initial it.

For shipments received, open all cartons immediately.  Do not discard the cartons until you know the contents are in good condition. 
Occasionally, a product may be scratched or damaged during shipping.  If physical product damage is not seen until opening the carton, the customer should contact us by e-mail immediately (within 48 hours) so we can process your claim.  Please take pictures detailing the damage and forward them to us as soon as possible.  Customers making a damage claim following 48 hours of receiving the item(s) will be required to return the item(s) by adhering to our 14 day return policy.  

For all damaged shipment claims made within 48 hours, Simple Groom shall have the right to re-ship the identical product at no additional cost to customer, using the same or a different carrier at Simple Groom's discretion.  In such event, the purchaser will be issued a return shipping label to return the damaged item(s).  A new replacement item will be shipped as soon as the damaged item(s) is returned to Simple Groom.          


Please Note:  Once an item has shipped, all order cancellations must follow our 14 day return policy.  If a customer relocates a product to a different location than the delivery address on the bill of lading,  the freight company will not accept responsibility for freight damage and the customer shall nullify their rights to a freight damage claim.